RAMADHANI, Alya; AYUNINGTYAS, Fitria. Pendekatan Empati dalam Manajemen Krisis Maskapai: Studi pada Batik Air. Indonesian Journal of Humanities and Social Sciences, [S. l.], v. 5, n. 4, p. 2171–2186, 2025. DOI: 10.33367/ijhass.v5i4.6310. Disponível em: https://ejournal.uit-lirboyo.ac.id/index.php/IJHSS/article/view/6310. Acesso em: 1 feb. 2026.