Building Understanding Through Signing: Interpersonal Communication Between Deaf Customers and Baristas
DOI:
https://doi.org/10.33367/kpi.v7i2.6913Keywords:
Interpersonal Communication, Sign Language, Social Inclusion, Disability EmpowermentAbstract
This research aims to explore interpersonal communication between customers and deaf baristas at Cafe Tulus, Makassar. Using a descriptive qualitative approach, this study utilised observation, in-depth interviews, and documentation to explore the forms of nonverbal communication used, barriers faced, and adaptation strategies applied. The findings show that sign language, gestures, and writing are the main medium of communication, while barriers often arise due to customers' lack of understanding of sign language. However, adaptations such as the use of the Bisindo alphabet or paper to write orders help bridge the communication gap. These results emphasise the importance of social inclusion and empathy in everyday interactions, and offer a model of communication practice that can be applied in other inclusive environments. This study contributes to the development of interpersonal communication science in the context of social inclusion and empowerment of people with disabilities.
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